Service FAQs

• Can I keep my phone number if I switch carriers?
  Yes, if you are remaining within the same geographic area. The FCC has established LNP (local number portability”) rules that allow you to keep your phone number as long as you do not move to a new geographic area.
• What is a “dropped” call? Why does it happen?
  A dropped call occurs when the signal from your wireless device is no longer maintained or signals received by your network’s cell site (antenna location).  This can occur for a several reasons, the main ones being: (1) a signal is interrupted by an obstruction such as a building or tunnel. (2) you have traveled outside a wireless network’s range, (3) an interruption in the handoff or transfer of your signal from one antenna location to another, or (4) calling during a high usage time.
• What do I need to know in choosing a service plan?
  Figure out what your needs are - what do you think your calling patterns are    
  going to be? How many minutes and what kind of service options will you 
  need? What kind of wireless device, with what kinds of features, do you 
  think you want?  Check out the information on the carriers' websites to 
  find the plan and options that best serve your needs.  Many carriers have 
  comparison options on their websites that allow you to compare different 
  plans and options.
• What is a data plan? And do I need one?
  Data plans are for wireless devices that are capable of such things as surfing the web, sending and receiving email, downloading games, music and or video--- basically everything else besides talking. Data plans are required by some carriers for certain types of phones (ex: BlackBerry). Check with each carrier for specifics about their service.
• What is the wireless industry doing to improve wireless service and coverage?
  The wireless industry dedicates itself to provide exceptional service all across the country. In fact, the industry has invested more than $200 billion in the research and deployment of advanced networks and services.
• Why do I have to sign a service contract with my wireless service?
  Wireless service contracts are much like those you sign for a gym membership. By a customer agreeing to have the service for a specified period of time; usually a year to two, the carrier compensates you by providing the customer with a lower monthly charge and potentially free or discounted devices and accessories.
  

MyWireless.org is a non-profit consumer advocacy organization giving wireless consumers a powerful and unified voice to protect the freedom, value, security and mobility they enjoy with wireless services.


MyWireless.org brings together consumers from across the country to protect their wireless rights in their cities, states, and nationally to keep them connected, and to ensure their voices are heard.

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